Patient Survey Response Rates

HCAHPS Average Completion Rate 27%


Since 2006, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the survey tool used to measure patients' perceptions of care they received while in hospital. This national standard allows for comparisons to be made across all hospitals. 

The survey produces comparable data which are important to consumers of healthcare. Public reporting of the survey results incentivizes hospitals to improve the quality of care provided to patients, and the public reporting is intended to enhance healthcare transparency. 

Patients are sampled between 48 hours and up to 6 weeks after they have been discharged from the hospital. Patients cannot be surveyed or have a survey distributed to them while still in hospital. 

The survey incorporates topics to include Nurse and Doctor communication, responsiveness of hospital staff, communication about medicines and whether discharge information was provided and explained.

Our analysis used Hospital Compare data from 10/01/2016 -09/30/2017 to determine patient response rates for the HCAHPS survey by State. Here's what we found:

HCAHPS - Survey Response Rates